Service Lead

The Service Lead handles customer service interactions, reports, and repairs (first point of contact).  Provides the highest level of customer service, and maintains strong relationships with customers and third-party vendors. Ensures repeat customers and displays a strong sales-minded attitude. 
The main objective of this working position is to lead the efforts of the team to install, service, and maintain startups, and commissioning on all teamtechnik equipment at customer facilities. 
Support acceptance runs, production, and optimization, documentation of changes, and training of customer personnel during the handover phase.
This position reports to the Manufacturing Manager of teamtechnik Corporation.

Specific Responsibilities:
Service:

• The first point of contact for new or current customer service requests.
• Collaborate with a network of global service teams throughout teamtechnik, coordinate and plan for full-service projects and executions.
• Delegating and directing service tasks, monitoring the progress of current projects, and insuring that the service team members meet the team's objectives, sales goals and good customer relationships.
• Led the team by assisting the service teams with completing the necessary projects or tasks.
• Performing administrative tasks, such as updating invoices, processing new orders, managing warranty claims, and service revenue generation.
• Resolving service problems and improving service methods to increase service productivity and customer service.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Qualifications:

• Competencies of at least 8 years of experience in automation with an understanding in machine assembly and Controls systems for industrial automation. This includes hands-on experience in programming and troubleshooting with current PLC hardware and programming software.
• Experience of at least 2 years of management experience.
• Ability to travel at least 30% both locally and internationally.
• Good written and oral communication skills and the ability to lead or work as part of a multi-disciplinary project team are essential.